Support

Contact us

The fastest way to reach us is by emailing support@yutori.com.

What to include in your message

To help us resolve your issue as quickly as possible, please include:

• A short description of what you're trying to do
• What you expected to happen and what actually happened
• The product or service you were using (e.g. Scouts, Delegate, the Yutori Local desktop app, or the API)
• Screenshots or a screen recording, if the issue is visual
• The email address associated with your account
• The approximate time the issue occurred, in your local timezone

If the issue is urgent (for example, billing or account access), please write " Urgent" in the subject line.

Account and billing

For questions about subscriptions, invoices, refunds, or canceling your plan, email support@yutori.com with the subject line "Billing" and the email address on your account.

Privacy and data requests

To view our audits and policies, or if you have a privacy request (account access, deletion, correction, etc.), see our Trust Center and Privacy Policy, or email support@yutori.com with the subject line "Privacy request".

Security

If you have found a security vulnerability that you'd like to report, please email support@yutori.com with the subject line "Security" and include steps to reproduce. We would appreciate it if you don't publicly disclose it until we've had a chance to investigate.